Refund policy

Effective Date: September 3, 2026

At BPS BEACHSIDE PLUMBING SERVICES PTY LTD (operating our e-commerce storefront at rq6his-ek.myshopify.com), we believe that playtime should be filled with discovery, delight, and peace of mind. We take immense care in selecting high-quality sensory grip toys, brain-boosting tabletop games, and creative building blocks that inspire young minds. If you or your children are not completely delighted with a recent purchase, our Return and Refund Policy provides a clear and straightforward path to make things right.

30-Day Return Window

We provide a 30-day standard return period. You have 30 calendar days from the date of package delivery to request a return or product replacement.

To be eligible for a return:

  • The item must be completely unused, undamaged, and in its original condition.

  • Complete sets—such as building block kits or tabletop board games—must retain all pieces, cards, dice, figurines, and instruction booklets.

  • The product must remain sealed or enclosed in its original retail packaging.

  • You must provide proof of purchase, such as your order confirmation number or checkout receipt.

Step-by-Step Return Process

  1. Reach out to Marigold Wiedmann and our customer support team at [email protected] with your order number and the reason for your return. If the item arrived damaged or incomplete, please attach photographic evidence.

  2. Once your return request is reviewed and approved, you will receive a Return Merchandise Authorization (RMA) along with detailed return address instructions.

  3. Repackage the item securely in its original box or protective mailer to avoid transit damage.

  4. Send your return package to our designated physical return address:BPS BEACHSIDE PLUMBING SERVICES PTY LTD – Returns Dept.

    10 Eugene Cres

Note: Returns sent back without prior authorization through our support email cannot be processed.

Return Shipping & Fees

  • Change of Mind / Voluntary Returns: If you choose to return an item due to personal preference, you will be responsible for the return postage costs. Initial shipping charges (if applicable) are non-refundable.

  • Defective, Damaged, or Incorrect Deliveries: If your order arrives broken, missing pieces, or incorrect, please notify us immediately upon delivery at [email protected]. We will cover all return shipping costs or issue a free replacement right away.

Refunds & Processing Timeline

When your package reaches our processing facility at 10 Eugene Cres, our team will verify the contents and condition. We will send an email confirming receipt and notifying you of the approval or denial of your refund.

Upon approval, your refund will be processed back to your original payment method within 5 to 10 business days. Depending on your financial institution or credit card provider, additional processing time may be required before the funds appear in your account.